Do you ship to my country?
We currently offer shipping to the following countries: USA, Canada, Singapore, the United Kingdom, Taiwan, Australia, New Zealand, Spain, Hong Kong, Germany, France, Indonesia, Malaysia, Thailand, and the Philippines.
How long does it take to get my item?
*Please note that the estimated shipping date may vary based on customs clearance procedures and post office delivery conditions.
How much is the shipping cost?
My package appears as delivered but I didn't receive it, what should I do?
I received the wrong products. What do I do?
Will I be responsible for import duties, taxes, or fees?
Even with free shipping promotions, any customs clearance-related charges and customs duties remain the customer's responsibility.
Customs regulations vary by country. We recommend contacting your local customs office to understand their specific policies. Failure to do so may result in high import duties, delivery delays, or returns.
Please note that the value of free gifts is indicated at their original cost on the commercial invoice (e.g., $15 USD) rather than being listed as "free" or "0". Consequently, they may be subject to duties or other customs-related charges.
What payment method do you accept?
What is the currency on the website?
CANCEL / CHANGE / RETURN & EXCHANGE
Can I cancel my order?
Can I change my order?
Can I return or exchange my order?
Do you have an offline store?
LENSSIS Hongdae Branch: 36-3, Wausan-ro 21-gil, Mapo-gu, Seoul, Republic of Korea