International shipments may be subject to import taxes, duties, and customs fees upon arrival in the destination country. These charges are solely the responsibility of the buyer.

 Even with free shipping promotions, any customs clearance-related charges and customs duties remain the customer's responsibility.

 Customs regulations vary by country. We recommend contacting your local customs office to understand their specific policies. Failure to do so may result in high import duties, delivery delays, or returns.

 Please note that the value of free gifts is indicated at their original cost on the commercial invoice (e.g., $15 USD) rather than being listed as "free" or "0". Consequently, they may be subject to duties or other customs-related charges.

Please note that we may not be able to cancel your order based on the preparation status. If your order is already shipped, it can't be cancelled. Therefore, if you wish to cancel your order, please contact us (global@lenssis.com) as soon as possible. 

Please note that we may not be able to change your order based on the preparation status. If your order is already shipped, it can't be changed. Therefore, if you want to change your order, please contact us (global@lenssis.com) as soon as possible. 

Unfortunately, a return or exchange, in any case, is not possible. If you have received any wrong or defective products, please contact us (global@lenssis.com) within 7 days of receiving the product.